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Patient Information

Hands up for any questions?

In the field of Orthotics we find that we don’t just have a patient as a one off. In most cases, patients will stay with us for a lifetime. Operations can be carried out to rectify a condition, but in most cases the condition can be treated successfully with a suitable orthoses and on going clinical assessments. We have built up a strong relationship with our patients and feel that we have a unique bond and work hard to ensure this.

You will always receive a warm welcome from all of us here at TayCare, so please do not hesitate to contact us if you have any queries. We will be happy to help you.

This page is dedicated for our patients and the public to provide you with as much knowledge and to answer any frequently asked questions.

Every patient is different in terms of their requirements, so these answers are just a guide for you.

What does TayCare do as a company?

We provide orthotic products and services to both and the NHS and Private Sector.

We have a experienced team of Orthotists who assess patients in the clinics and if necessary an othoses / footwear will be produced, which is manufactured at TayCare. Dependant on the orthoses / footwear you may have a trail fitting. Providing an opportunity for minor alterations so we achieve a tailor made fitting

What is an Orthotist?

An Orthotist is an Allied Health Professional who's role is to assess, design, manufacture, fit and supply an appropriate orthosis to suit a particular patient's needs. Orthotists train by using a combination of theory and practical exercises which is acquired by attending a 4 years course graduate course.

TayCare Medical - condition
What is an Orthosis and what conditions can it help/treat?

An Orthosis is the correct term for a brace, support or appliance, which is fitted to a patient's body to achieve the following:

  • Control biomechanical alignment
  • Protect and support a body part
  • Assist rehabilitation
  • Reduce pain
  • Improve mobility
What conditions do you treat?

We can deal with a wide range of conditions, the most common being:

  • Diabetes
  • Rheumatoid
  • Paediatric
  • Spinal Injuries
  • Sports Injuries
  • Stroke Rehabilitation
  • Neuromuscular conditions
TayCare Medical - Smile
How do I make an appointment with an Orthotist?

In most cases, patients are referred to see an Orthotist through their Consultants, GP’s and other health professionals such as Physiotherapists. Our Orthotists run various clinics throughout the UK. To see the areas we cover please see SERVICE section for a map.

Private patients should contact TayCare directly on 0113 2311800 to discuss making an appointment with an Orthotist. Private patients can be seen in our consultation suite at the factory in Leeds, where car parking is available or alternatively home visits can be arranged.

Can I arrange a home visit?

Yes home visits can be arranged. To discuss the options available for you to see an orthotist please contact TayCare directly on 0113 2311800

TayCare Medical - Analysis
What can I expect from an assessment with an Orthotist?
  • Analysis
    He/she will analyse the individual’s movement and will assess your walking pattern (commonly referred to as GAIT Assessment).
  • Discussion
    The opportunity to discuss the areas of pain or discomfort.
  • Diagnosis
    The Orthotist will discuss their findings with you and discuss your plan of treatment and the options available to you.
  • Confidentiality
    All our Orthotists adhere to a strict code of conduct and patient confidentiality agreement, so rest assured that your details are kept confidential.
    Every time you see an Orthotist or place an order through TayCare that order will be stored on our secure TayCare patient database. Each patient has their own dedicated patient number which corresponds to the number on the TayCare system. The information we hold on the system can only be accessed by authorised personnel who have a personal log name and password. Your episodes of care are also stored on this system along with the Orthotists clinical notes so that you can look back on previous notes.
TayCare Medical - assessment
TayCare Patient Database
Will I be shown how to use my orthoses?

Yes. It is of paramount importance that patients understand the type and function of the orthoses that has been prescribed to them.

The Orthotist, besides having the clinical knowledge of the orthoses, will discuss with the patient not only what type of orthoses they are to receive but also and more importantly, the reason they have been prescribed the orthoses. The appearance and function of the orthoses will be demonstrated with visual examples shown to the patient or alternatively through catalogues and CD-ROM.

The patients’ understanding is absolutely fundamental in the provision of the orthoses. The patient can then understand what to expect when they return for the fitting of their orthoses. Sufficient discussion time allows the patient quality time to reflect on their total experience, not only in the Orthotic Department but also their entire experience at the Hospital/Clinic/School.

Patients will be given written information relating specifically to the type of orthoses they have been supplied with and how to look after it.

Every time you have been supplied with an orthoses, you will be given a wear and care leaflet. It is highly important that you read the leaflet carefully. These leaflets should be used to support the information already given to you by the Orthotist and your other Healthcare Professionals.

WEAR & CARE LEAFLETS

Conventional Metal Orthoses   

Conventional Metal Orthoses

- Click here to see leaflet | download the leaflet here

This device is intended for the exclusive use of the named patient.

This device conforms to the essential requirements set out in Annex 1 of the Medical Devices Directive 93/42/EEC. Any requirements not met are listed.

Use this leaflet in conjunction with any instructions given to you by any medical professional.

  • Wear your Orthosis for short periods of time, gradually increasing wear as you become more familiar with it.
  • If your Orthosis has a knee joint, ensure the locking mechanism is functioning correctly and that it locks securely into place before you stand.
  • Clean the metal parts with a dry duster.
  • Ensure that the knee joints and spur ends are lubricated regularly using a spray type lubricant or 3-in-1 oil.
  • Ensure that the fastening straps are functioning correctly.
  • Your Orthosis must be kept in good working order. You should have a spare Orthosis for use whilst the other is being repaired / altered.
  • Wipe the leather and plastic areas with a damp cloth or sponge.
  • Whilst cleaning your Orthosis, visually check it for signs or excess wear or damage.
  • DO NOT attempt to repair or renew any aspect of your Orthosis as this could result in injury to yourself and damage to your Orthosis.

When your Orthosis needs repairing, take it to the Orthotic Department, identified with your name and address.

If you are concerned with any aspect of your support, please contact the Orthotic Department immediately to seek professional medical advice.

 

Cosmetic Orthoses   

Cosmetic Orthoses

Click here to see leaflet | download the leaflet here

This device is intended for the exclusive use of the named patient.

This device conforms to the essential requirements set out in Annex 1 of the Medical Devices Directive 93/42/EEC. Any requirements not met are listed.

Use this leaflet in conjunction with any instructions given to you by any medical professional.

  • Wear your Orthosis for short periods of time, gradually increasing wear as you become more familiar with it.
  • Due to the nature of the Orthosis you may experience some redness on pressure areas. The redness should disappear within 10 minutes of removing the Orthosis. If the redness DOES NOT disappear, contact the Orthotic Department immediately to seek professional medical advice.
  • If your Orthosis contains moving metal parts ensure that they are lubricated regularly with a spray type lubricant or 3-in-1 oil.
  • The Orthosis should not be immersed in water but it is acceptable to wipe the plastic areas with warm soapy water and then dried with a dry soft cloth.
  • The straps and pads should NOT be cleaned. In the event of these areas becoming wet they should be left to dry naturally.

When your Orthosis needs repairing, take it to the Orthotic Department, identified with you name and address.

If you are concerned with any aspect of your Orthosis, please contact the Orthotic Department immediately to seek professional medical advice.

 

Fabric Supports   

Fabric Supports

Click here to see leaflet | download the leaflet here

This device is intended for the exclusive use of the named patient.

This device conforms to the essential requirements set out in Annex 1 of the Medical Devices Directive 93/42/EEC. Any requirements not met are listed.

Use this leaflet in conjunction with any instructions given to you by any medical professional.

  • It is not intended that you become dependant on your support.
  • Wear your support for short periods of time, gradually increasing wear as you become more familiar with it.
  • If your support is designed to control your abdomen it is recommended that you apply whilst lying down.
  • Fasten the straps firmly from bottom to top.
  • Wash your support regularly in warm soapy water after removing any stiffeners. Remember to refit the steels in the position in which they came from.
  • Rinse the support thoroughly and allow to dry flat.
  • The support can be ironed when slightly damp, but DO NOT apply heat to the elastic.

When your support needs repairing, wash it and take it to the Orthotic Department, identified with your name and address.

If you are concerned with any aspect of your support, please contact the Orthotic Department immediately to seek professional medical advice.

 

Orthotic Inlays   

Orthotic Inlays

Click here to see leaflet | download the leaflet here

This device is intended for the exclusive use of the named patient.

This device conforms to the essential requirements set out in Annex 1 of the Medical Devices Directive 93/42/EEC. Any requirements not met are listed.

Use this leaflet in conjunction with any instructions given to you by any medical professional.

  • Wear your Inlays for short periods of time, gradually increasing wear as you become more familiar with it.
  • Wear your inlays in combination with suitable footwear, as instructed by your medical professional.
  • Your inlays will eventually wear out, which you will notice by the reoccurrence of foot pain. When this happens contact the Orthotic Department to make an appointment.
  • Wipe the material when dirty with a damp cloth or sponge.
  • Periodically check your Inlays for any signs or wear.

If your Inlays need repairing, take them to the Orthotic Department, identified with your name and address.

If you are concerned with any aspect of your inlays, please contact the Orthotic Department immediately to seek professional medical advice.

 

Orthopaedic Footwear   

Orthopaedic Footwear

Click here to see leaflet | download the leaflet here

This device is intended for the exclusive use of the named patient.

This device conforms to the essential requirements set out in Annex 1 of the Medical Devices Directive 93/42/EEC. Any requirements not met are listed.

Use this leaflet in conjunction with any instructions given to you by any medical professional.

  • Ensure you have a review appointment after receiving your first pair of footwear.
  • Inspect your feet on a regular basis to ensure blisters and corns are not appearing. THIS IS VITAL IF YOU ARE A DIABETIC. If any visible marks appear you must stop wearing your footwear immediately and contact the Orthotic Department to seek professional medical advice.
  • Wear your footwear for short periods of time i.e. around the house, gradually increasing wear as you become more comfortable wearing them.
  • Never immerse your footwear in water.
  • When your footwear becomes dirty remove any loose dirt and use a good quality polish on the leather.
  • In case of suede or nubuck you can purchase specific aerosols and brushes to protect them.

When your footwear needs repairing, take them to the Orthotic Department, identified with you name and address.

If you are concerned with any aspect of your footwear, please contact the Orthotic Department immediately to seek professional medical advice.

 

Protective Headwear   

Protective Headwear

Click here to see leaflet | download the leaflet here

This device is intended for the exclusive use of the named patient.

This device conforms to the essential requirements set out in Annex 1 of the Medical Devices Directive 93/42/EEC. Any requirements not met are listed.

Use this leaflet in conjunction with any instructions given to you by any medical professional.

  • Your headwear is NOT a safety device, it is designed to provide additional protection.
  • The material of construction should be handled with care, as it can be easily damaged by solvents or other chemicals.
  • Wipe your headwear with a damp cloth or sponge and leave to dry naturally.
  • Check your headwear regularly for signs of damage or excessive wear.

If your headwear needs repairing, take it to the Orthotic Department, identified with your name and address.

If you are concerned with any aspect of your headwear, please contact the Orthotic Department immediately to seek professional medical advice.

How long is an appointment with the Orthotist?

The usual time allocated in clinics for you to see an Orthotist is 15 – 20 minutes. However this can vary dependant on your condition and needs. More complex cases and if you need to have a plaster cast taken will require longer.

What do I need to wear?

We recommend that you come to your appointment wearing your normal attire, but bear in mind that the Orthotist will need to be able to look at the areas which are causing you pain/discomfort. For example If the area is your feet, then you will most likely be asked to remove your footwear, so footwear that is easily taken on and off is advisable (but not essential).

Do I need to bring anything to the appointment?

No. However, if you have had any previously supplied orthoses then you can bring this with you to the appointment if you can physically manage to do so. It is not essential that you bring this, but it may be helpful and useful to see how your condition has progressed. Has it stabilised/worsened or improved?

TayCare Medical - Foot Analysis
I have seen orthotic insoles in magazines and brochures which say they can reduce pain. What are the benefits of tailor made inlays?

Most Health Professionals would advise you to have your inlays tailor made. No two people will have the same diagnosis for their insoles and the “off the shelf” insoles will provide the minimum benefit. Each patient is individual which is why you will have a cast/impression taken of your foot and then the insoles is made specifically for you and your individual needs.

The need for an orthotic inlay is due to the amount of pressure which is being placed on your feet and to alleviate any pain or discomfort. A tailor made insole will ensure the correct pressure is given to you.

How long will I need to wear/use my orthoses?

Each patient is different and so there is never a standard period of time for use. This is dependent on each individual patient and your needs. The Orthotist will assess you and be able to give you a clear indication of the length of period you should use your orthoses. Use the information guides given to you, or download from this website as a guide but please treat this information as supportive information alongside the advice given by your Orthotist and other Health Professionals.

TayCare Medical - arm
ENTITLEMENT OF THE PROVISION OF ORTHOTIC PRODUCTS
Am I entitled to the provision of orthotic products through the NHS?

In the first instance you should visit your GP, Consultant or other Health Professional. They will assess you and if they feel it would be suitable/beneficial they will make the necessary arrangements for you to see an Orthotist. If a referral is made to see an Orthotist, you will be advised of your appointment by the hospital who will also advise you if you are entitled to the provision of orthotic products though the NHS.

Please be advised that not everybody will be entitled to the provision of orthotic products free of charge.

Orthoses will not be supplied where:

  • There is no specific clinical or biomechanical need
  • The short term need has passed and the patient no longer requires replacements
  • The orthoses is being supplied as placebo
  • They are being supplied for only socio –economic reasons
  • The need is for sporting requirements only
  • No orthoses should be supplied because of historical practice
If I am entitled to the provision of orthotic goods through the NHS what is my annual entitlement for them?

You will be advised of this by the hospital following your appointment with the Orthotist if orthotic provision is necessary.

You will always receive a warm and friendly welcome from us at TayCare,so please do not hesitate to contact us if you have any questions or queries. You can contact us by one of the following options.

Call us on
0113 231 1800
Fax us on
0113 231 1805
Email us on
Write to us
Unit 2
Royds Close
Leeds
LS12 6LL
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Contact Us - 0113 231 1800
Providing a skilled and dedicated orthotic service since 1925
Qualification 2  Qualification 1  BAPO HPC National Health Service